Better service, better tips, better living

One of the curious things about the architecture of conversations – a model that’s at the heart of Conversation Hacker – is how widely applicable it is.

Think buying or serving coffee isn’t a ‘real conversation’?

Well, you might be right.

And yet human nature doesn’t change just because it’s transactional.

It might be short, artificial and constrained, but placing your order still counts as a conversation.

Which means the architecture of conversation still applies.

Sure, you can get away with mumbling “skinny mocha latte”, handing over your credit card and calling it a day. Lots of other folk do that, so it’s acceptable only because it’s normal.

It works the other way, too. Taking someone’s order doesn’t require you to think of them as a human being.


Even in such a short interaction, you can still use the power of conversation. And, no, I don’t mean you be that guy or gal who holds up the line, telling an Abraham Simpson-style story.

This can be just as fast as everyone else.

And about thirty times as fun and charismatic.

In fact, it’s great training for more natural conversations. If you can get your baristas or customers to open up and engage with you, you can do it with anyone.

There are two nice side effects to this sort of practice:

Firstly: better tips or service. Folk like folk who are polite and interested.

Secondly: you might just make their day. How different would things be if everyone got a little more care and positive attention in their lives?

Something to ponder while you see the results for yourself.

You can download Conversation Hacker here:

P.S. I’m running a flash sale on Conversation Hacker. This is the last you’ll hear about how you can download it for 55% off. Use the code SMALLTALK at the checkout – a code which expires in about 30 minutes from when I sent this.

This site uses Akismet to reduce spam. Learn how your comment data is processed.


%d bloggers like this: